Complaints

Merici College welcomes feedback the school community and takes seriously any complaints that may be raised.

Most issues causing concern in schools can be handled quickly and in an informal manner. These issues can usually be resolved through informal discussions with appropriate staff members. For more complex complaints, the Principal or a Deputy Principal will be able to receive a complaint and work to resolve with you.

For formal complaints, Merici’s guiding principles for resolution are underpinned by the Catholic Education Complaints policy, click here. To submit a formal complaint the following options are available:

• Sending an email to complaints@merici.act.edu.au.
• Telephoning the College and asking to speak to the Complaints Manager.

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.